Change log

Current version: v6.3.2

Anyone who has brought premium for their guild past 31/05/24 20:00 BST, please email [email protected], and we will assist you from there.

6.3.2- 24-06-09

Important Update from CEO

v6.3.2 is now out! This will require an update to the bot, and it is a MUST bot update for the bot to function correctly. This is an emergency temp patch update. The changes are below

1) Fixes with /ticket not working correctly. Due to wrong permissions

2) Fixes with /close not working. Due to wrong permissions

3) Disabled Lock command due to issues.

4) Fixes with /claimticket command not working as expected. Due to wrong permissions.

6.3.1E Temp - 24-06-01

v6.3.1e temp is now out! This will require an update to the bot, and it is a MUST bot update for the bot to function correctly. This is an emergency temp patch update. The changes are below

1) Removed automatic premium system - Due to an issue, we have removed that the bot will automatically detect if you have a premium. Due to this, if you buy premium, please email us at [email protected] with proof.

2) Fixes with /setup not working as correctly

We are aware that there are some issues with the bot still, like when creating a ticket and some permissions are not working. We are re-working the whole bot code in v6.4 what should fix this? As this was a temp patch, this won't be fixed in this build.

That is all in this update. If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs Or if you want to check our progress, please check this out https://trello.com/b/JHkEFi77/ticket-bot-roadmap

6.3.1 - 24-05-31

v6.3.1 is now out! This will not require an update to the bot. This is an emergency patch deployed to the public and custom bots.

Ticket creation was not working due to an issue with it grabbing that tickets were disabled!

6.3 - 24-02-08

We have updated our premium system from this update. If you need help, check our guild here. A video will be coming soon...

ALL OLD TICKET BOT PREMIUM WILL KEEP PREMIUM FOREVER

v6.3 is now out! The bot will automatically update after using a command. Below are the patch notes for 6.3.

1) Removed /premium redeem from all bots

2) New premium system check Ticket Bot Premium

Bug fixes:

  • Fixed typos with the dashboard.

  • Fixed APi issues in the backend.

  • The issue with duplicated data of your guild with the release of v6.2

That is all in this update. If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs Or if you want to check our progress, please check this out https://trello.com/b/JHkEFi77/ticket-bot-roadmap

6.2 - 24-02-01

v6.2 is now out! The bot will automatically update after using a command. Below are the patch notes for 6.2.

1) New request system

2) Two shards

2) Sub Command introduced on the following commands

  • Status

  • Settings

  • Custom

  • Premium

3) New TIcket Bot Custom bot feature

4) Updated support system

That is all in this update. If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs Or if you want to check our progress, please check this out https://trello.com/b/JHkEFi77/ticket-bot-roadmap

6.1.2 - 23-12-06

v6.1.2 is now out! This won't require a bot update. Below are the patch notes for 6.1.2

Bug fixes for the following:

1) Redone Sharding - Our sharding system has been redone. This new system will allow the bot to automatically add more shards if required as well as a new backend dashboard, it can be viewed at https://shard1.tiketbots.co.uk

That is all in this update. If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs Or if you want to check our progress, please check this out https://trello.com/b/JHkEFi77/ticket-bot-roadmap

6.1.1 - 23-12-04

v6.1.1 is now out! This won't require a bot update. Below are the patch notes for 6.1.1

Bug fixes for the following:

1) SMTP issue across all commands

2) The Christmas giveaway command fixed

That is all in this update. If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs Or if you want to check our progress, please check this out https://trello.com/b/JHkEFi77/ticket-bot-roadmap

6.1 - 23-12-01

v6.1 is now out! The bot will automatically update after using a command. Below are the patch notes for 6.1.

1) Christmas Update

2) New giveaway

3) Get ticket bot support via the bot

4) Image support for ModMail

5) Removal of ChatGPT command

6) Updated Status command

7) Updated Dashboard

8) The Following Bug fixes have been done

Feedback command Copy command Request guild data

That is all in this update. If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs Or if you want to check our progress, please check this out https://trello.com/b/JHkEFi77/ticket-bot-roadmap

6.0 - 23-09-03

v6.0 is now out! The bot will automatically update after using a command. Below are the patch notes for 6.0.

1) Second Guild full release

2) New database check, to see if the guild is connected to the backend

3) New logs redesign

4) Report system

5) Feedback system

That is all in this update. If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs Or if you want to check our progress, please check this out https://trello.com/b/JHkEFi77/ticket-bot-roadmap

5.2 - 23-06-24

v5.2 is now out! The bot will automatically update after using a command. Below are the patch notes for v5.2.

1) New Update system to versions - When a new version was out, you would be required to use a command. However, from today, you can now upgrade your bot version when running any command!

2) New stats command

3) New changes to the Ticket system - It now introduced a claim time, closed time, and a new UI design.

4) Transcript message updated

5) The time is fixed across all commands.

6) Blacklist command has been updated

7) The following has been removed

  • /upgrade command

  • Discord tags

That is all in this update. If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs Or if you want to check our progress, please check this out https://trello.com/b/JHkEFi77/ticket-bot-roadmap

v5.1 is now out! This is the official release of the upgrade of Discord.js 14 and other things. This will require guilds to run /upgrade Below are the patch notes:

1) Following commands have been updated from discord.js 13 to discord.js 14: /add, /announce, /blacklist, /botinfo, /christmas, /claim-ticket, /clear, /close, /command-disable, /command-enable, /copy, /custom, /dm, /email, /feedback, /fix, /giveaway, /guilddm, /guildinfo, /help, /invite, /kick, /lock, /newyear, /premium, /remove, /reply, /report, /request, /restart, /serverannounce, /servers, /support, /status, /test, /ticket, /ticketreactions, /transfer, /upgrade, /userinfo and /vcticket 2) New command has been added /chatgpt

3) /settings and /help has been revamped and re-done

4) Change language is now an option within the settings, but can not be edited until v5.2

5) /settings and /setup has been enabled with this release Bug fixes The following things have been fixed:

  • Time wasn't working as expected

  • Request data wasn't working

  • Removing someone from ticket wasn't working

  • No output from adding someone to tickets

  • Ticket Tracker was not working

v5.1 testing bugs fixes With the public test of v5.1, we did see a bunch of bugs, the following bugs have been fixed:

  • /close command was not working

  • Buttons weren't working as expected

  • /claim was not outputting a message in staff channels

  • /lock was not working as expected

  • Bot join message was not working

  • Transcript was not working

This update is the full release of Discord.js 14. That is all in this update. If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs Or if you want to check our progress, please check this out https://trello.com/b/JHkEFi77/ticket-bot-roadmap

5.1 Testing - 23-04-14

v5.1 Public testing is now out! This is a public testing of discord.js 14 and some other features that are fixed within this update for testing. This will not require guilds to run /upgrade Below are the patch notes:

1) Following commands have been updated to discord.js 14: /add, /announce, /blacklist, /botinfo, /christmas, /claim-ticket, /clear, /close, /command-disable, /command-enable, /copy, /custom, /dm, /email, /feedback, /fix, /giveaway, /guilddm, /guildinfo, /help, /invite, /kick, /lock, /newyear, /premium, /remove, /reply, /report, /request, /restart, /serverannounce, /servers, /support, /status, /test, /ticket, /ticketreactions, /transfer, /upgrade, /userinfo and /vcticket

2) The following commands will be disabled during the testing: /setup and /settings These commands are disabled during the testing, to avoid any issues with our systems during that time. 3) The following new command has been added for this testing: /report-test v5.0.1 Bug fixes patch notes (Will be released to the bot once the testing is done, also released in public testing already) 1) The following bugs have been fixed: - /remove has been broken since the release of v3.0 - /request guild data wasn't working as expected This update is a public test for discord.js 14. This will only last for 11 hours and 30 minutes. If you need more information about this, please redirect to our public test section. That is all in this update. If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs Or if you want to check our progress, please check this out https://trello.com/b/JHkEFi77/ticket-bot-roadmap

5.0 - 23-01-19

v5.0 is now out! This update will require a bot update. All servers are required to now use the command /upgrade to update the bot version. Below are the patch notes for v5.0.

1) Sharding is now introduced to v5.0 - 3 shards right now

2) Removed the shortener command

3) Updated Help command

4) Updated setup command

5) Disabled second guild in /setup command

6) Added report command - Allow you to report any issues to our team.

7) All bugs that are fixed are listed below in BOLD

  • Fixed SMTP issues

  • Fixed issues with close commands

  • Fixed Database issues

  • Fixed bot still recognizing non-slash commands

  • Fixed bot crashes on non-slash commands

  • Fixed requesting data

  • Fixed issues with creating tickets

  • Fixed issues with closing tickets with slash commands and buttons

  • The time now shows on the Ticket close

  • Disabled Second Guild command in settings due to issues

As we saw a high big increase in bot usage, the v5.0 goal was to fix all of the major issues we were facing within the ticket bot itself. This is all for v5.0 https://trello.com/b/eTcE4fWo/ticket-bot-bugs Or if you want to check our progress, please check this out https://trello.com/b/JHkEFi77/ticket-bot-roadmap

4.3 - 22-12-01

v4.3 is now out! This update will require a bot update. All servers are required to now use the command /upgrade to update the bot version. Below are the patch notes for v4.3.

1) - Full release of two guild support

2) Added Giveaway command

3) Christmas themed

That is all in this update. If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs Or if you want to check our progress, please check this out https://trello.com/b/JHkEFi77/ticket-bot-roadmap

4.2 - 22-10-13

v4.2 is now out! This update will require a bot update. All servers are required to now use the command /upgrade to update the bot version. Below are the patch notes for v4.2.

1) - Domain changes. We have moved from ticketbot.tk to ticketbots.co.uk. Allowing us for the whole SkyBlox Systems LTD company to jnown as being in the uk and that domain is most used.

2) Added request. You can request to get your guild data via your email.

3) New generate code for upcoming website key. We released an upcoming feature early for everyone to use. Find this in the settings area.

4) Phrase three of two guild support. This phrase will allow you to fully set up your settings command for your second guild.

5) Fixes with settings showing not the correct info for the announcement

Delayed features

1) Discord v13 to v14

2) Dashboard upgrade

While we do move everything over, you will expect downtime without random points of the day. That is all in this update. If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs Or if you want to check our progress, please check this out https://trello.com/b/JHkEFi77/ticket-bot-roadmap

4.1.1 - 22-09-08

v4.1.1 is now out! This update will not require a bot update. Below are the patch notes for v4.1.1.

1) Released important announcement command.

2) A new important announcement has been made.

3) Commands will be disabled on the 18th of September.

That is all in this update. This update is small because this update is related to the event that happen today. If you want to read what action we are taking, please check here https://link.skybloxsystems.com/news1 . If you need to report a bug, please head here https://trello.com/b/eTcE4fWo/ticket-bot-bugs Thank you everyone

4.1 - 22-07-13

v4.1 is now out! This update will require a bot update. All servers are required to now use the command /upgrade to update the bot version. Below are the patch notes for v4.1.

1) New fun section in the help command.

2) Bug fix with /christmas command.

3) Bug fix with the time not syncing correctly.

4) Phase two of two guild support - You can now view and edit your second guild support server. We also added guild type to database.

5) Public testing rating system - We have released a new rating system after ticket creation.

6) Added transcript button to support ticket.

7) Support for roblox guild support - You can now have your roblox username in your support ticket if u enable it via settings. Really only used for roblox guilds that use bloxlink.

8) New command /shortner - You can now make a short link using our domain. For example: link.skybloxsystems.com/2121 (It doesn't work btw). You can set a password, set how long it is activated, and so on.

v4.1 will be the last update for Ticket Bot for quite a while. No, we are not stopping working on ticket bot, the main developer of the bot (the owner) is currently busy with work and edu. If you missed the letter on what he posted, you can find it here letter. If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs Thank you everyone

4.0.1 - 22-07-02

v4.0.1 is now out! This is just a bug fix update for v4.0. This will not require guilds to run /upgrade Below are the patch notes:

1) Fixed that ticket creation reaction wouldn't allow you to be in the ticket.

2) fixed that claim ticket wouldn't work as expected for reactions.

3) Small bugs fixes with other commands

This patch was only a bug-fix patch. All changes above are what we found in v4.0. That is all from the team. If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs

4.0e - 22-07-02

v4.0e is now out! This is a emergency bug fix update. This will 100% require for you to use the command /upgrade to upgrade the bot.

1) Issues with /upgrade not allowing any guild to update - With the v4.0 release around a hour ago, we saw a issue that guilds couldn't be updated. We found out that no guilds could be updated as no guild database had the requirements it needed for the new upgrade system. However, we have sorted that out by manually adding the new feature to all database. But, this patch is about us fixing the issue. We now seeing if Second Server is disabled or not found. If not found, it will update. In v4.0, if you had no second server, it will not update.

If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs

4.0 - 22-07-01

v4.0 is now out! This update will require a bot update. All servers are required to now use the command /upgrade to update the bot version. Below are the patch notes for v4.0.

1) ticket reactions - With v4.0 release, we have added ticket reactions for once. To use this, run the command /reaction and enter the channel id.

2) Massive changes to the following commands: settings, setup, upgrade, ticket. Settings now have fewer commands you got to type in. All edit commands are now in a section instead of it being a slash command. setup has changed for the two guild support, same reason for upgrade.

3) Database changes backend.

4) API creations has been added to settings.

5) Premium users can now change the Ticket ID length of a ticket. Default for all servers is 7 characters long.

6) Changes to feedback, claim ticket, and close.

7) Ticket Priority has now been released. With this, you will have access to the following ticket priority levels Critical, Major, Medium, and low.

8) Phrase one of two guild support - Today, we have released phrase one of two guild support. Free and premium servers can use this! To use this, head into settings and find the second server. If u want to setup a second server, Make another server and run /setup with second server selected.

9) New bot welcome message.

10) Website bug fixes and changes (Got delayed because of issues last minute)

As v4.0 just got released, we do expect some bugs within the first couple of days. Apart from that, Enjoy this new update, we took time on this update for the best and I hope you will enjoy this update!

If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs

3.3 - 22-06-03

v3.3 is now out! This update will require a bot update. All servers are required to now use the command /upgrade to update the bot version. Below are the patch notes for v3.3.

1) New Website design. With the release of premium, we have redesigned the website and made it more modern! You can visit it here http://ticketbot.tk/

2) New commands /dm, /feedback, /premium, /transfer & /vcticket. dm commands allow admins to dm users within the guild. feedback is where users can complain about their latest support or a staff member. Transfer is when you can transfer data from one server to another server without you, manually transferring it all. vctickets are only available to premium guilds. But you will be allowed to create a voice ticket, with the date and time.

3) All commands that had server in the name have now been replaced with the guild.

4) Bug fixes with the serverinfo command.

5) Bug fixes with the following: command-disable and command-enable didn't work with slash commands. /servers crash the bot within slash commands. Auto insert didn't work as expected on slash commands, and close command didn't work as expected.

6) This one might hurt. We told everyone that on 1st July 2022 at 01:00 BST, we will remove normal commands. As a team, we decided to remove it in this update. You are required to use slash commands from now on.

7) Changes to /settings. Please check the slash commands section in this docs to see the changes.

8) Changes to the settings command.

9) New custom feature for premium users. Use /custom to see the feature.

10) Sadly, we had to delay API v2 due to issues.

If you read and saw these patch notes. We are doing something special. We are giving out 2 free premium codes to anyone who saw these patch notes. Head over here to find out how to claim it. Ready? 3UR5-82Q7-TNBM-FIQG and Q431-9XTA-1T6K-CUJB

If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs

3.2.1 - 22-05-04

v3.2.1 is now out! This update will not require a bot update. All servers will not be required to use /upgrade for this update unless you haven't updated your server to v3.2 yet. Below are the patch notes for this update.

1) When running /setup for the first time in a server, ModMail wouldn't get installed. This is now fixed (Read at the bottom on how to fix this in your server).

2) /ticket wouldn't work if you didn't have ModMail on your server. This is now fixed (Caused by the first bug fix).

3) /ticketreply would only reply to the first ModMail ticket in your guild. This is now been fixed.

4) With a good suggestion from one of the team, we have now changed /ticketreply <message> and /claim 4F7q2vtnC9132fawOeu6 to /ticketreply message: and /claim ticketid:4F7q2vtnC9132fawOeu6. We have done this, it would make it quicker for you to do the tickets and reply instead of you using TAB to find the right section.

If you were one of the servers who had the issue with ModMail not being added to your server. Please do the following below. Please type /fix category:Mod Mail issue (v3.2 update issue) to resolve the issue.

This patch was only a bug-fix patch. All changes above are what we found in v3.2. That is all from the team. If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs

3.2 - 22-05-02

v3.2 is now out! This update will require a bot update. All servers are required to now use the command /upgrade to update the bot version. Below are the patch notes for v3.2

1) Removed ALL support commands from the default commands section. You must now use Slash commands for support. We have done this because it will be easier for everyone to get used to.

2) ModMail is now in Ticket Bot! If you enable ModMail via settings, you will no longer have access to your ticket within the server. You will be needing to use the bot DMs to reply to your ticket. Furthermore, information is provided when you create a ModMail Ticket.

3) There is now a warning message for you when you try and use normal commands instead of slash commands.

4) Bugs fixes with the slash commands

  • Issues where you can't run any slash commands after inviting the bot.

  • Could open a ticket when you already had a ticket open within the server.

5) New system of updating has been introduced. When you tried updating the bot, it would only grab the current version of the bot. However, when this happens, you could not get all of the latest versions. As you can see below, this is the new system for saving your data when upgrading to a new version. Everything after || is for servers that don't have that information already stored for their server. Everything before || is that is already in the guild database.

We are sorry that this update did take a long time as expected. Due to my mental health and exams coming up, I had no time on working on the bot. Thank you for your wait on this version of the bot. I hope the above gives you good updates on the backend of the bot. That is all from the team. If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs

3.1.2 - 22-03-19

v3.1.2 is now out! This update will not require a bot update. All servers will not be required to use /upgrade for this update unless you haven't updated your server to v3.1 yet. Below are the patch notes for this update.

1) Fixed that you could bypass: blacklist, mute, disabled commands, and servers not being updated - Fixed now as we forgot to edit the slash command handler.

2) Added slash command /fix - This command can be used by the server owner to fix any database issues. This command just got released, so expect bugs

3) Fixed ticket command in slash commands.

4) Changed slash command help.

This patch was only a bug-fix patch. All changes above are what we found in v3.1 and v3.1.1. That is all from the team. If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs

Open source bot is expected to be updated to v3.0 soon

3.1.1 - 22-03-10

v3.1.1 is now out! This update will not require a bot update. All servers will not be required to use /upgrade for this update unless you haven't updated your server to v3.1 yet. Below are the patch notes for this update.

1) Fixed /setup not working - would cause the bot to crash because of an error code.

2) Fixed data not getting removed when removing the bot from the server - Attempted to fix it in v3.1. Fixed correctly in testing but not in public.

3) Fixed /close crashes the bot when timeout - Caused by an error in interaction.

4) Fixed welcome message not getting sent - When the bot joined the server before v3.0, it would give a welcome message and how to setup. From v3.0, it didn't.

5) Fixed /setup and !setup was stuck on v3.0 - We forgot to update the database with the new version.

6) Fixed when trying to invite the bot from discord app itself, it would not give you permission for slash commands.

This patch was only a bug fix patch. All changes above are what we found in v3.0 and v3.1. We also made changes to how the bot gets the bot version. Instead of the bot manually getting the bot version by every command, we stored the bot version in one json file, so it will be easier for us to update every command to the latest update. We also have seen some users not using the bot with slash commands permissions enabled. Please re-add the bot in the for slash commands. That is all from the team. If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs

3.1 - 22-03-08

v3.1 is now out! This update will require a bot update. All servers are required to now use the command /upgrade to update the bot version. Below are the patch notes for v3.1

1) All commands have been updated to slash commands - All commands have been updated to slash commands. Following commands have been updated in this patch: BotInfo, ServerAnnounce, UserInfo, Ban, Christmas, Close, Invite, Kick, Setup, Support.

2) Bugs fixes with ClaimTicket slash commands not allowing you to claim it.

3) Ban and Kick have now been fixed in this patch, allowing the commands to work as expected.

4) When we added bot version to the database on v2.1, people couldn't update their bot versions if they were behind updates behind. From this patch, if you are on v2.3.1e or below, you can now update the bot instead of removing and adding the bot again.

5) Bug fixes with the data not getting deleted when removed bot from your server.

If there are any bugs in this update, we will report them here. https://trello.com/b/eTcE4fWo/ticket-bot-bugs

3.0.0 - 22-02-26

v3.0 is now out for everyone to enjoy! This update will require a bot update. All servers are required to now use the command /upgrade to update the bot version. Below are the patch notes for v3.0

1) Slash commands - Slash commands are here for some commands. Not all commands at the moment are not in slash commands. But the main ones are!

2) Discord.js 12 to 13 - The bot has now been updated to the latest discord.js 13 packages. For this update, there has been a lot of backend changes. Due to this, some commands might not work.

3) Dashboard - We have released a dashboard with the v3.0 release. We released it a couple of weeks early but it still had major bugs with it. With v3.0 release, no bugs will be found.

4) API changes - we have made API changes to the bot. You can now find out more changes to the api under the API section in this doc.

5) Sharding is no longer a thing! We have removed the sharding system from v3.0 for now, until ticket bot has gotten over 100 servers.

As v3.0 just got released, we do expect some bugs within the first couple of days. We also have disabled the save of transcripts to the dashboard while we look into an issue with the new fs system. Apart from that, Enjoy this new update, we took time on this update for the best and I hope you will enjoy this update!

Not all of the support tickets have been upgraded to slash commands. We only started updating all commands last week. We updated the easiest commands that we did. All of the commands that have reactions on it is the hardest command to update. But we will release the rest of the commands to slash commands in v3.1.

2.3.1e - 21-12-24

v2.3.1e Is now out from today. This will not require a bot update. This was just an emergency update for the past live update (what happen at 00:00 UTC today)

1) Fixed that if you disabled ticket within your server, nothing would get no output or sent

2) Fixed that time wouldn't work within creating tickets.

I hope there is not any more issues from this release, we will keep you up to date on our trello if there is any more issues. https://trello.com/b/eTcE4fWo/ticket-bot-bugs

Merry Christmas Everyone! 🎄

2.3 - 21-12-04

v2.3 Is now out from today. This will require a bot update. No commands will work unless you have updated to v2.3. This should be the last update you have to do. Following new changes are listed below

1) Blacklist feature has been released - U can get blacklisted from the bot if u are abusing it

2) Lock command - Can lock any ticket from getting used

3) Custom Transcript, ticket and close ticket messages - You can have custom messages for them now. Please head to settings to see what you can change. Please note: user is needed and can't be changed.

4) Ticket changes - We have made it so instead of it being ticket-userid, it is now ticket-random generated words. This is a much better system to be using

5) Disable Ticket - From the 1st January 2021, you will be enable to disable Tickets. At the moment, it's currently being tested in public servers soon. Keep a eye on it.

Christmas News

As you all know, It's December. We made a decison that on the 24th of December, You will have the option to disable tickets within your server for that day. Then on the 25th of December, we are disabling tickets in ALL servers! You will get this message if you try and create a ticket on the 25th December: The bot owner has disabled all creations of ticket in all servers for worldwide events. Please expect this to be enabled within 24 hours. If the server owner has disabled it, you will get this message: Server owner has disabled the creation of tickets in this server. Also, on the 31st December, Server owner can disable tickets for that day. Then 1st January, it will be disabled in all servers again. Then once 1st January hits, the command will come public.

That's all from us. I hope you enjoy this update, it has been a long time! I hope there are not any more issues from this release, we will keep you up to date on our Trello if there are any more issues. https://trello.com/b/eTcE4fWo/ticket-bot-bugs

2.2 - 21-09-02

v2.2 Is now out from today. This will not require a bot update. Servers will slowly be updated to v2.2 manually. Following new changes are here.

1) With 2.1.1 released, we saw that ticket tracker had more issues, we have updated the database and all servers ticket tracker has been reset to how many tickets are open. You need to manually change the name to the amount of tickets what are open at the moment. It will automatically update it to self after you changed it manually.

2) Enable / disable transcript - We allowed server owners to disable Transcript within their server. You can disable it within the setting command.

3) Transcript changes - We have made transcript send message much neater and much easier to managed around.

4) Ticket command changes - You now will be needing to have a reason to create a ticket. Tickets will no longer be created unless a reason is provided.

5) API Key - Generate a key for the upcoming push api feature

6) Auto insert settings - This feature allow you to update the server within one click instead of updating each one at one go. You can run the settings command and click option 3.

7) Setting changes - Added: Dashboard, Create Transcripts, Ticket reactions. Dashboard and Ticket Reactions are coming soon.

8) Fixed that Roles wouldn't be deleted when run setup again.

9) Custom prefix are now here! - You can now use a custom prefix within your server. The default is still !. If you changed your prefix via settings already, please use that prefix from now on.

10) Your server will be removed from the database when you remove the bot from your server.

I hope there is not any more issues from this release, we will keep you up to date on our trello if there is any more issues. https://trello.com/b/eTcE4fWo/ticket-bot-bugs

2.1.1 - 21-08-29

v2.1.1 Is a bug fix update. This will not require a update to the bot. The following things has been fixed below.

1) Database is not created when running !setup - This is now fixed. It will also require you to sort out the settings yourself.

2) Tickets do not get created correctly if the discord server logo is the default one - This is now fixed by us removing the server icon from the embeds.

3) When closed a ticket and run !ticket again, it will give a database error - This has now been fixed. Issue was caused by some coding issues when closing the ticket.

4) Ticket Tracker not working correctly - This has now been fixed. This was caused by that the code for close was not grabbing the information from the database about how many tickets was open. Sometimes it would say 2 tickets was open but 1 was only open etc.

5) Database is not outputting data correctly - This has now been fixed by sorting out the backend of the coding and API.

I hope there is not any more issues from this release, we will keep you up to date on our trello if there is any more issues. https://trello.com/b/eTcE4fWo/ticket-bot-bugs

2.1 - 21-08-06

v2.1 Is now out today from 10am. With this update, you can do soo much new things! The following features are out:

1) New Settings changes - Server Owner can now customize the Staff role they use. The default is still the roles we provide (Still in early stages)

2) Ticket Tracker - With the new update, your server can track how amount of tickets are open within your server

3) Transcript changes - We made it easier to realize which transcript is from your server. For example. It used to be like https://shard1.ticketbots.tk/Tickets/hBWvWnIdnarZduWhLQnk.html But now it's https://shard1.ticketbots.tk/Tickets/770050024582283265/hBWvWnIdnarZduWhLQnk.html All your server tickets will be saved in a folder

4) Auto Update and install features - This update includes that bot owner can run !install and !update to update the bot

5) Custom prefix - Yes, this is in early stage. Custom prefixes are on the way slowlyy

6) Paid Guilds and Beta versions - With this update, Paid Guilds and Beta version of the bots are coming soon. Soon, you will be enable to use the beta version of the bot for some users and paid features

7) Database changes - We have made some big database changes to make it more customizable for you!

V2.1 is the best update we have released so far. Thank you for your patience and I hope you will enjoy this update.

2.0.0 - 21-06-13

v2.0 Is now out today from 11pm. With this update, you can do soo much new things! The following features are out

1) Database changes - Now saved tickets to website and can now log all of current open tickets

2) New shard - We have released Shard #1 today. This will improve anyone latency for everyone

3) Command Disable and Command Enable - Admins can disable and enable commands at anytime with this new update. To disable a command, you need to use the command !CommandDisable (Command name). That's the same with command enable.

4) Claim Ticket. Customer support can now claim tickets instead of everyone charging for the same ticket. This is still in early stages so some bugs are expected.

The rest of the update is for you to found out! Thank you for your patience on this update. Thank you!

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